Quality-Improvement & Risk Management Tracking
DaVita’s clinical outcomes indicators (COIs) capture and track quality and clinical metrics for each outpatient dialysis treatment. Our quality-improvement tool tracks 56 data points, including signs and symptoms of infection, safety metrics, pre- and post-treatment metrics and dialysis treatment goals.
COI metrics can be used as objective evidence to help in different ways:
- Increase communication among caregivers, hospital partners, nephrologists and patients
- Understand the performance of a facility, as reported monthly and through month-over-month trend analysis
- Maintain compliance with the Centers for MOH dialysis committee.
- Educate patients, caregivers and staff
Dedicated Quality Support
DaVita created the clinical services specialist (CSS) role—a position dedicated to improving patient safety and quality of care. The CSS is a clinical partner can help in a number of ways:
- Monitor patient outcomes
- Provide education on policy and procedure updates
- Maintain survey preparedness by conducting rigorous internal audits and identifying opportunities for continued improvements in delivery of care
